# Wafi Data Deletion Instructions
**Effective date: 10 October 2026**
Wafi, operated by CDN Technologies, allows users to request deletion of their account data, customer content and information received through connected Meta or WhatsApp business accounts.
## How to request deletion
Email **technologiescdn@gmail.com** with the subject **“Wafi Data Deletion Request”**.
Please include:
- The email address registered with your Wafi account.
- Your business or workspace name.
- The connected WhatsApp number or account identifier, if relevant.
- Whether you want specific information deleted or your entire Wafi account closed.
Do not send passwords, OTPs, access tokens or payment card details.
## Verification and processing time
We may request proportionate information to verify your identity and authority over the account or data.
Our normal response target is **2 working days**. Deletion from active systems is normally completed within **7 working days after verification**, subject to any legally required shorter period. We will explain any lawful retention exceptions when responding.
## Information covered by deletion
Depending on your request and authority, deletion may include account information, uploaded contacts, stored conversations, attachments, campaign information and data received through authorised Meta integrations.
Account closure or withdrawal of necessary permissions may stop related service features. Integration credentials that are no longer needed are revoked or removed.
## Retained information and backups
We may retain limited information where necessary to meet legal obligations or resolve a dispute. Such information is restricted to that purpose.
Relevant backup copies expire under our backup schedule and are not used for ordinary service operations while awaiting expiry. The 7-working-day target applies to active systems.
Deletion from Wafi does not automatically delete copies held independently by your business, message recipients, Meta, WhatsApp or other services.
## Requests from message recipients
If you received a message from a business using Wafi, contact that business to request deletion of its customer records or withdraw messaging permission.
You may also email us with the sending number and enough information to identify the business. We will assist or refer your request to the responsible business without disclosing another customer’s information.
**A marketing opt-out and a data deletion request are separate choices. Disconnecting a Meta integration does not automatically erase information already stored in Wafi.**
## Contact
**Privacy contact:** Naveen Goel, Founder
**Business:** CDN Technologies
**Email:** technologiescdn@gmail.com
**Phone:** +91 7710614900
**Website:** https://wafi.in/
These instructions should be read together with Wafi’s Privacy Policy.